In the exceptional circumstances we are going through, time seems to stand still, and uncertainties are very present, whether in our Telemarketing and the health private lives or in the economic sector. The big challenge of the moment: maintaining activity, taking advantage of this “slowdown”, while being constructive to prepare for the future and the long-awaited recovery?
Telemarketing professions are precisely great tools for working during this crisis. It is time to take the time to turn to your customers or prospects in this interlude where we need so much humanity and sharing. At Phone Partners , we are specialists in telemarketing and remote customer relationship management . This is why we are sharing today some ideas around the issues on which it is interesting to work right now.
Customer relations during the health crisis: people first
Any period of crisis and pause is a whatsapp data boon for the relationship with others. Telemarketing jobs are precisely a wonderful opportunity to convey the message to the customer that he matters to you, that he has value, and that you are there for him. It is important that he understands that you are there to hear and understand his messages.
Indeed, how long has it been since you took the time to take stock with your customers, to simply be there for them, showing all your empathy?
In these uncertain times, your customers need to share, take stock, and be listened to. It is a completely natural way to strengthen your customer loyalty. Through the telephone commercial relationship, we bring the necessary extra soul to the commercial relationship.
By developing a strategy adapted to your brand but above all a contextualized message, we ensure that you take charge of this telephone prospecting effectively.
Customer relations during the health crisis: take the time
As we can see, everyday life is slowing down for everyone. This is the ideal time to take stock, take stock, analyze our actions so far . We suggest you take advantage of this time to do some in-depth work, the kind you don’t take the time to do when you’re caught up in everyday life.
Now is the perfect time to put these actions in place:
> Analyze your customer database to update it
This allows you to enrich your b2b marketing: how to create engaging content data and offer marketing the means to improve the quality of messages through relevant segmentation. This work also allows you to reduce the number of messages to keep good messages.
> Exchange and get to know the human being behind the customer
Take this moment to clean emai better understand the expectations and needs of your customers without any stakes for the moment, to simply be there with the aim of nurturing solid loyalty. It is also the moment to take the temperature of your “hot” prospects to better understand their current expectations.
> Manage a survey on the expectations of your partners, resellers, lost customers
Better understanding your partners today gives you the chance to enrich your business relationship with them tomorrow.
Phone Partners has made all these issues its business: our expertise is to manage a remote commercial relationship, with all the steps that this involves (prospecting, loyalty, data qualification, satisfaction studies).