I’ve already told you about it. We created a for an agency client in Germany. We had the presentation last week. I already had a feeling that it didn’t go as I would have liked. I met with the client yesterday to get more detailed feedback and discuss the next steps.
Critical customer feedback
There were several aspects that he did not like. The good thing about having a German client is that some of them tell you directly. In Spain there is another culture, so to speak, where in these cases communication stops and the bill thailand whatsapp number data that is out there simply does not get paid.
- Content : The customer has no previous experience with Amazon. That is why he is familiar with the seller-brand-product relationship. In this Amazon niche, well-known brands are not represented directly, but in many cases they are resold even under the sellers’ own brands.
Background noise :
We moved into our new office last week and are you targeting czech republic were in the middle of sending out shipments non-stop. I wasn’t aware that there was so much annoying background noise.
- Aesthetics : This point surprised me, but when it comes to design, there can always be different aesthetic tastes. He didn’t really like how we prepared the data. Here he would have liked something more visual.
Next steps on our part
- He admitted that part of the blame was thailand data his for not having specified 100% of what he needed in terms of data. In both the proposal and in several previous emails, I had described what we were going to do and he had not taken any action to specify it.
- He asked me to send him the invoice. Although I am not happy, I understand that we have made a significant effort that gives us the right to charge for that service.
I see potential with this client
It is also true that you have to limit your efforts if you do not charge a very high amount. Now we are going to invest more time, the work will no longer be profitable (in fact we already invested more time than I would have liked) but I see it as an investment. This client is interested in becoming a recurring client. This will be the case when we make the presentation again with the already adapted data.