Only 37% of respondents agree that electronic devices (including computers, smartphones and tablets) provide the best customer service.
Best Customer Service
7 – Chatbot can handle 80% of general customer inquiries. In addition, Chatbot can r uce the cost of handling customer inquiries by 30%.
Cost of customer enquiries
In recent years, and more mature, with various automation and “script” settings, and can even remind users to check-out products in the shopping cart. In addition to lower costs, the advantage of Chatbot is that it can answer general customer inquiries in real time 24 hours a day and give customers an additional service option, which can definitely allow the website to provide a better service experience.
8 – More than 70% of local consumers consider whether the store offers “free shipping”, “on-time delivery” and “provides multiple delivery options”.
Local consumers
If your online store can achieve the above three points, you might as well emphasize these advantages on the homepage and other prominent places!
At the same time, consumers will
also consider whether holiday gifts are environmentally friendly or conscientious products.
Holiday Gifts
Consumers (especially young consumers of Generation Z) are increasingly concern about whether the brand’s philosophy is consistent with their own values, such as product sustainability, whether raw materials meet fair trade standards, whether the manufacturing process will pollute the environment, etc. In addition to emphasizing the cost-effectiveness and quality of products, brands should bc data europe also understand the common values of their target customers through social listening, and convey the brand philosophy that matches them to them through product packaging, websites, social platforms, etc.
10 – The top 3 reasons for consumers’ online shopping complaints are: “late delivery”, “product out of stock” and “product does not meet expectations”.
Consumer online shopping
Due to various uncertainties (especially due to the does it make sense to set up a small niche epidemic in the past two years), delay delivery is sometimes inevitable. If the store proactively informs customers of the delivery status, such as informing them in advance that the product cannot be deliver on time before the delivery deadline, the service experience can be improv . Data shows that 48% of local uk data consumers expect the store to proactively inform them of the order status after payment. (Source: Facebook local data )