E-commerce continues netherlands whatsapp number data
to grow rapidly as more and more customers prioritize the speed and convenience that an online shopping experience offers. In addition to this rapid growth, there is a major shift in the way people communicate with one another and with businesses. That shift has been happening behind the scenes, where new technologies are available to broaden your reach and deliver a customer experience that reflects your brand across every touchpoint.
Business messaging is a great communication tool for e-commerce brands who want to deliver fast, personalized, and engaging customer interactions in every phase of the customer journey. Keep reading to learn more about why enterprise businesses should be making use of business messaging to strengthen customer communication and increase engagement.
It makes capturing and nurturing leads easier
WhatsApp Business Platform european television becoming americanize
works wonders for marketing teams because it helps them to create continuous conversations on a channel customers increasingly prefer to use when speaking with brands.
Spectrm’s report also found that 57% of surveyed customers claim to regularly communicate or receive content and offers from a brand through WhatsApp, and 70% say messaging with a brand has positively impacted their perception of the company.New customers need to opt in to start receiving marketing messages from you, and they usually will, given how much WhatsApp users love using the messaging app to interact with brands. Attentive found that almost 90% of the customers they surveyed are either interested in or have already signed up to receive messages from brands.5
It lets you nurture customers with post-purchase notifications
Automated WhatsApp egypt data Business Platform notifications sent at the right times don’t just help convert new buyers — they can also help turn one-time customers into loyal patrons.
According to Zendesk’s 2023 Customer Experience Trends report, customers:
- Want immediate service (72%)
- Demand natural, conversational experiences (71%)
- Expect support agents to have full context (70%)6
WhatsApp Business Platform helps ecommerce brands meet these expectations. Companies can use the platform to chat with customers immediately via automated messaging or chatbots, even outside of business hours when live agents aren’t available. 6thStreet, a e-commerce business in Dubai, used WhatsApp Business Platform to deliver personalized conversations with different audience segments making for a more custom experience.